Frequently Asked Questions
What are your office hours?
We are open Monday through Friday from 8 AM to 4:30 PM. Our phones are answered from 8 AM to 12 noon and then from 1 pm to 4 pm, Monday through Friday. We do close the office and turn the phones over to the answering service from 12-1 pm each day. We do not have regularly scheduled office hours on Saturday or Sunday however there is always a doctor on call.
Who is available to answer questions about my child?
From 8 AM to 12 noon and from 1 PM to 4 PM, we have telephone advice nurses. Often they will answer immediately when you call, however, if call volume is high, you may need to leave a message. Phone calls are typically returned within 1-2 hours but in the winter months when call volume is extremely high, it may take longer than that. If you have an emergency, call 911 instead of calling our office. From 4 PM to 8 AM our calls are answered by an after-hours nursing line staffed by Children’s of Alabama. There is always a physician on call so if the nursing line is unable to handle the problem, the physician will be paged. There is a $15 per call fee for after-hours calls from this service.
What happens if I need to be seen and your office is closed?
If the problem is minor such as an earache, sore throat, or minor trauma and you feel your child cannot wait until our office opens again, we recommend you visit an urgent care clinic. If the problem is more urgent, we recommend you visit the DCH Regional Medical Center Emergency Room or Children's of Alabama Emergency Room. If you are having difficulty deciding where to go but you do not feel it is an emergency that requires 911, please call our after-hours nursing service. If you have not heard back from them within 1 hour, please call again. If you have an emergency, call 911 instead of the after-hours nursing service.
Will I be able to see the same doctor every time?
For routine check-ups and other non-urgent visits, we try to schedule you with your doctor of choice. However, in order to facilitate timely appointments, if the doctor you prefer is not available, we will offer an appointment with another doctor. For urgent or same-day sick appointments, we will schedule you with the doctor that can see you first. If you have a preference, please let our phone nurses know and if that doctor has an appointment available we will schedule you with her.
Who will see my newborn or sick child in the hospital?
Our newborn patients in the Well Baby Nursery at DCH Regional Medical Center are cared for by the pediatricians from University Medical Center. For newborns, all you have to do is specify Tuscaloosa Pediatrics or the specific physician name for your child and he/she will be seen within 24 hours of delivery by the hospitalist team. If your baby is born at Northport DCH, he or she will be seen by the Northport DCH hospitalist who takes care of our patients. Our pediatric patients who require hospitalization at DCH are cared for by the University Medical Center pediatricians. They are assisted by Family Practice residents and UAB medical students.
How long is the waiting room time?
This depends on the time of year (winter is busier), time of day (after-school hours are busier), and severity of illness of patients prior to your appointment. If we have an unusually sick child, your wait may be longer and we will try to inform you of this situation. We respect your time and will try to get your visit started as close to your appointment time as possible.
Do you call in prescriptions?
Yes. However, there are medications such as oral antibiotics or controlled substances, that we do not typically prescribe without an office visit. We do have a prescription refill line and encourage you to leave a message when you need a medication refill. Refills are usually called in within 24-48 hours.
How long do I have to wait for an appt?
For sick visits, we try to see you on the same day you call. However, in the winter when the clinic is busiest, you may be offered an appt the following day for non-urgent problems. Well appointments are scheduled with a specific provider, so the wait times will vary per provider. Most likely an average of 6 weeks. We would prefer to schedule Sports physicals as far in advance as possible but understand the often last minute need for these and will try to work with you as best we can. If your child has been seen for a well checkup within the past 12 months, we typically can fill out sports forms based on that visit.
How often does my child need a routine check-up?
For the first few years of life, children will be in for check-ups every 2-3 months. After age 3, they come in once per year. Please see our schedule under the Well Child Checkups and Immunizations section.